Terms & Conditions

1. Acceptance of Terms

Welcome to kiriya, the Philippines' premier online casino and sports betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and kiriya ("we", "us", "our", "the Company"). By registering an account, accessing our website at kiriya.cam, downloading our mobile application, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms, you must immediately cease using our services and refrain from creating an account. Continued use of our platform constitutes your ongoing acceptance of these Terms and any future amendments we may make.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register and play on kiriya, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must be a resident of the Philippines or a jurisdiction where online gambling is legal
• You must not be a resident of any territory where online gambling is prohibited by law
• You must have the legal capacity to enter into binding contracts under Philippine law
• You must not be registered with any self-exclusion program or banned from gambling activities

2.2 Account Registration Process

When you register an account with kiriya, you agree to provide accurate, current, and complete information. You must provide your real name, valid email address, mobile phone number, date of birth, and residential address. We reserve the right to verify your identity and may request government-issued identification documents such as a valid Philippine passport, driver's license, or UMID card before processing withdrawals.

Each player is permitted to maintain only one account. Creating multiple accounts is strictly prohibited and may result in the closure of all accounts and forfeiture of funds and winnings. If we detect duplicate accounts, we reserve the right to combine the accounts or close all but one account at our discretion.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account will be considered your responsibility, and you will be held liable for all transactions and gameplay associated with your account.

If you suspect unauthorized access to your account or any security breach, you must immediately notify our customer support team at [email protected]. We recommend using strong passwords combining letters, numbers, and special characters, and enabling two-factor authentication where available.

3. Deposits and Financial Transactions

3.1 Accepted Payment Methods

kiriya supports a wide range of payment methods convenient for Filipino players, including GCash, PayMaya, bank transfers through BPI, BDO, Metrobank, UnionBank, and cryptocurrency payments. All transactions must be conducted in Philippine Peso (PHP) unless otherwise specified. We reserve the right to add or remove payment methods at any time without prior notice.

3.2 Deposit Policy

When making a deposit to your kiriya account, you confirm that the funds originate from a legitimate source and that you are the rightful owner of the payment method being used. We do not accept third-party deposits, and the name on your account must match the name on the payment method. Minimum and maximum deposit limits are displayed during the transaction process and may vary depending on the selected payment method.

Deposits are generally processed instantly, though bank transfers may take 24-48 hours to reflect in your account. If you experience any delays beyond the expected processing time, please contact our support team for assistance.

3.3 Withdrawal Policy

Players may request withdrawals at any time, subject to our verification procedures and wagering requirements. Withdrawals must be made to the same payment method used for deposits, unless circumstances prevent this, in which case alternative arrangements may be made with our finance team. We process most withdrawal requests within 24 hours for verified accounts, though bank transfers may take 2-5 business days to complete.

Before your first withdrawal, we require identity verification. You must provide a clear photo or scan of a valid government-issued ID, proof of address (utility bill or bank statement dated within the last three months), and proof of payment method ownership. We reserve the right to request additional documentation at any time to comply with anti-money laundering regulations.

Withdrawal requests may be declined if bonus wagering requirements have not been met, if your account has outstanding verification requirements, or if we suspect fraudulent activity. Minimum withdrawal amounts apply and are displayed in your account cashier section.

4. Bonuses, Promotions, and Wagering Requirements

4.1 Bonus Terms

kiriya offers various bonuses and promotions, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that are displayed at the time of the promotion and must be read carefully before claiming any offer.

Unless otherwise stated, all bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Wagering requirements specify how many times you must wager the bonus amount before it converts to withdrawable cash. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in qualifying bets before withdrawal.

4.2 Bonus Abuse and Restrictions

Players are limited to one welcome bonus per household, IP address, and device. Creating multiple accounts to claim additional bonuses constitutes bonus abuse and will result in account closure and forfeiture of all funds. We reserve the right to withhold or cancel any bonus if we suspect abuse, fraud, or violation of bonus terms.

Certain games may contribute differently toward wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute a lower percentage or be excluded entirely. Always check the specific promotion terms before playing with bonus funds.

4.3 Promotion Modifications and Cancellations

We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. In the event of a promotion being canceled, players who have already opted in will be allowed to complete the terms under which they joined, unless the promotion was canceled due to a technical error or abuse.

5. Gameplay Rules and Fair Gaming

5.1 Game Integrity

All games on kiriya are powered by certified Random Number Generators (RNGs) and are regularly audited by independent testing agencies to ensure fairness and randomness. We are committed to providing a fair gaming environment for all players. Game outcomes are determined purely by chance and cannot be manipulated by the platform or the player.

5.2 Prohibited Activities

Players are strictly prohibited from engaging in any of the following activities:

• Using automated software, bots, or scripts to play games
• Exploiting software bugs or glitches to gain an unfair advantage
• Colluding with other players in multiplayer games
• Engaging in fraudulent or criminal activity
• Money laundering or using our platform for any illegal purpose
• Attempting to reverse-engineer, hack, or interfere with our software
• Abusing bonuses or promotions through irregular play patterns

Detection of any prohibited activity will result in immediate account suspension, forfeiture of funds, and potential legal action. We cooperate fully with law enforcement authorities in investigating fraudulent activities.

5.3 Game Malfunctions

In the event of a game malfunction, software error, or technical failure, all affected game rounds will be void, and stakes will be refunded to player accounts. We are not liable for any losses resulting from technical issues beyond our reasonable control, including internet connectivity problems, device malfunctions, or third-party service disruptions.

6. Responsible Gaming and Self-Exclusion

6.1 Commitment to Responsible Gaming

kiriya is committed to promoting responsible gaming and preventing problem gambling. We provide various tools to help players maintain control over their gambling activities, including deposit limits, time limits, reality checks, and self-exclusion options. We encourage all players to gamble responsibly and within their financial means.

6.2 Self-Exclusion and Cooling-Off Periods

If you feel that your gambling is becoming problematic, you may request a self-exclusion period ranging from 24 hours to permanent exclusion. During a self-exclusion period, your account will be inaccessible, and you will not receive promotional communications. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion tools in your account settings.

Self-exclusion is taken seriously. Once activated, it cannot be reversed before the chosen period expires. Players who attempt to create additional accounts during a self-exclusion period will have those accounts closed and funds forfeited.

6.3 Support Resources

If you or someone you know has a gambling problem, help is available. Contact the National Center for Mental Health Crisis Hotline at 0917-899-8727 for confidential support and counseling services. Additional resources are available through PAGCOR's responsible gaming programs.

7. Limitation of Liability and Disclaimers

7.1 Service Availability

While we strive to maintain uninterrupted service, kiriya does not guarantee that our platform will be available at all times. We may suspend services for maintenance, upgrades, or due to circumstances beyond our control. We are not liable for any losses resulting from service interruptions.

7.2 Limitation of Liability

To the maximum extent permitted by law, kiriya and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services. This includes but is not limited to loss of profits, loss of data, or loss of opportunity.

7.3 Third-Party Links

Our platform may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party services is at your own risk.

8. Intellectual Property Rights

All content on the kiriya platform, including but not limited to software, graphics, logos, text, images, and trademarks, is the property of kiriya or its licensors and is protected by Philippine and international intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on our platform without express written permission.

The kiriya name and logo are registered trademarks. Unauthorized use of our trademarks is strictly prohibited and may result in legal action.

9. Privacy and Data Protection

Your privacy is important to us. We collect, process, and store your personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures to protect your data, including SSL encryption for all transactions and secure server infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Account Closure and Termination

10.1 Voluntary Account Closure

You may request to close your account at any time by contacting our customer support team. Upon account closure, any remaining balance will be paid out to you after deducting any applicable fees or charges, provided there are no outstanding bonus wagering requirements or pending investigations.

10.2 Termination by kiriya

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or if your account poses a risk to the security or integrity of our platform. Reasons for termination include but are not limited to:

• Providing false or misleading information during registration
• Attempting to commit fraud or money laundering
• Violating bonus terms or abusing promotions
• Using the platform while located in a prohibited jurisdiction
• Engaging in abusive or threatening behavior toward staff or other players

Upon termination for cause, we may withhold any remaining account balance and report the matter to relevant authorities if criminal activity is suspected.

11. Amendments to Terms and Conditions

kiriya reserves the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify users of significant changes via email or prominent notice on our platform. Your continued use of our services after changes have been posted constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not agree with any modifications, you must cease using our services and close your account.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

12.2 Dispute Resolution Process

If you have a complaint or dispute, you should first contact our customer support team at [email protected]. We aim to resolve all complaints fairly and promptly, typically within 48 hours for standard inquiries and up to 14 days for complex matters requiring investigation.

If you are not satisfied with our resolution, you may escalate the matter to PAGCOR's dispute resolution service. Their decision will be final and binding on both parties.

13. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of our services, please contact us:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on our website
• Mailing Address: kiriya Gaming Corporation, Metro Manila, Philippines